Conditions of use GENERAL CONDITIONS All prices are without shipping costs, you have to give an order to a shipping company to pick up the goods at us and deliver them to you. If you can't find a suitable company you can give us the order to contract a shipping company on your behalf to deliver the goods to you. If you want you can insurence the parcel against lost or demage. All our prices are whitout local taxes or copy rights. In your country you are the importer of the goods and have to declare the goods to the local authorities. All our prices do not include local rights or tax. In your country you will be seen as the importer of the goods and you have to declare the goods to the authorities in your country. Just to be clear: we don't declare the goods, so you will not automaticly receive an invoice for this. Paying tax in one country is not a reason to do not pay the tax in your own country. All orders are treated with 'prepay', cash, paypal or pay at the postman (only to the Netherlands). When you choose for prepay you receive an ordernumber by email. As soon as you have paid the order you receive our confirmation by email and we send the package to you. When the ordered product is not in stock we try to deliver a replacement. Unfortunately we have to charge the costs of sending always, even when a product is damaged in the guarantee term (due to the low margin). When the package is refused or cannot be delivered due to a wrong address we have to charge the shipping costs again (the post charges us for the costs of the sening to you, back to us and we have to pay the costs of paying at the postman as well). When a product does not work, we can test it for you. For return the product to us you need a rma form which we you provide. We check the product for you and when it does not work (hardware, burners e.o) will this be treated as mentioned under point 3. When the product turns out to be working, we will return it to you, the costs will be 7,50 euro and the shipping costs. All the products that we sell (except the writable media) have a guarantee of 12 months, if the guarantee term differs, it is mentioned. The producer determines if something is guarantee or not. An exception is the writable media, they don't have any guarantee. Opened spindels can never be returned, only when it is clear that the producer made a mistake. If a disc doesn't work you can return the spindels which are unopened within 7 days. Herefore you need a form which you request at us. After returning the goods to us you can place a new order and the value of the new order will be decreades with the value of the returned goods. The guarantee for inkt cartridges is only for dry out within three months by normal use. We can only accept orders which are done in our webshop. Change of products is only possible when we receive the product within 7 days in the original package. We cannot return your money. When products don't work the product will be replaced, the treatment depends on the guarantee terms of the producer. Products which you ordered by mistake can only be returned within 7 days in the original unopened package. You can do a new order with at least the same value. For the returned order we charge you 7,50 euro for administration and 7,50 euro for the shipment. When the price of the returned product is decreased, you receive the decreased price. We are not responsible for all sorts of damage, for example a product that doesn't work, delayed shipments, loss of data and all other possible damages. When we gave you order on your behalf to a carrier, you receive an email. When you receive the shipment not within 4 days, we ask you to let uw know, we try to trace the package. When the shipment is lost, the carrier will do an investigation. We always have to wait on the result of this investigation before we can do anything. This investigation can take two weeks. Protection of your privacy: we don't give your information to others. Cookies are used to check what is inside your shoppingcart. We don't use your e-mail address for mailings but when you asked to receive our mailings, you will receive our news and info.