Shipping & Delivery |
| What are the shipping costs? |
| When you authorize us, we ship your goods in your name. The costs differ per country, you find an overview of the low cost hier here |
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| What is the delivery time? |
| In case we have the goods on stock (this is mentioned by the products) your package is ready within maximum two working days for pick-up or shipping in your name. (for orders payed in advance and with creditcard within two working days after receiving your payment).
In case your first order is a COD order, we ask you to confirm the order by email. Due to 'jokers' we have to do this extra check. You need a payed email account if you want that your first order is a COD order.
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| Track and trace |
| If you log in you can check the status of your order and see also track and trace link. You also receive an email when we prepared your package for the post including track and trace link for folowing your parcel. |
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| During the day I am not home, is that a problem? |
| The best is you give us an adress where someone is home during the day (work address). When that is not possible the postman will try to deliver your package at the neighbours. In this case you'll find normaly a note in your mailbox where he left your package. Otherwise your package will be hold for a few days and then comming back to us.
NOTE: don't forget an identity card with you when you go to pick up your package.
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| Which company delivers my parcel? |
| All parcels are send with TNT post. In some countries TNT use other compagnies like DPD. |
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Prices & VAT |
| Are your prices inclusive VAT? |
| Yes they are, all prices on the site are incluiding 15% VAT.
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| Do i get a invoice? |
| Yes you get a invoice by your order. Orders from the Netherlands we charge with the Dutch VAT and pay that to the authorities in the Netherlands. Dutch companies can settle this with their VAT declaration. For other countries, we charge the Luxemburgian VAT. |
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| intracommunautair factuur posible? |
| Companies can contact us for deliver without VAT (intracommunautair), the cost are one time € 10,-.
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| Can I buy on credit? |
| Our profit margin is too low to have debitors which not pay the bill, that's the reason you can only pay with the methods mentioned below. |
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| How can i pay? |
| The possibilities are different for each country, but all countries can pay in advance by bank. Dutch customers have also the possibility to pay at the postman (Cash On Delivery) or the Dutch system iDEAL. It is also possible to visit our shop and pay cash. |
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Ordering & pick-up |
| How can I order? |
| Due to the automation of the system it is only possible to order on our webshop. Unfortunately it is not possible to order per post, e-mail or telephone. When you make an appointment it is possible to pick up your goods in our warehouse in Luxembourg.
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| I forgot to order something? |
| our system is full automatically, so unfortunately it's impossible to add products to an existing order if you have already paid. It's also not possible to add two orders together.
If your order has not paid (note iDEAL is paid directly), you can place a new order and mention that the old expires. It's only possible if you have not paid! |
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| To which countries do you ship? |
| We ship to allmost all EU countries, an overview of the shipping can be found here. |
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| Can i pickup goods? |
| Yes it can, we have a store where you can look what you want to have more information
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Service, aftersales |
| How long is the warranty period? |
| For all other products you have minimum 1-year factory guarantee (longer when noted) by normal home use except:
Ink cartridges, 3 months
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| I received my package damaged, what can I do? |
| We do our best to pack your parcel to avoid damage during shipment. Unfortunately it is not possible to avoid all damages. By placing your order you had a option for an insurance for lost or damage.
IMPORTANT When you have choice for a insurance send us a complain with picture within 24 hrs by email, when posible with a picture. Afther this we have contact with the insurance, normaly we need maximum 3 weeks for this.
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| I have ordered a wrong product, what to do? |
| It could happen that you have ordered a wrong product. The problem is alwayes the high shipping costs, the best is to try to sell the product to a friend or colleague.
Not posible? please Contact us so we can find solution. |
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| I received a wrong product, what must I do? |
| It speaks for it self that we do our utmost to deliver your package without errors, but we remain however people and there can always go something wrong. When there is something wrong you can send us an e-mail so we can find out what's wrong. |
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Site & explanation |
| From where do comes the reviews on the site? |
| They are made by customers of us. |
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